GREATWORTH
Utility Investigation, Auditing & Resolution Specialists
Having Problems With Your Utility Accounts? Let Us Help.
We don't only investigate municipal accounts.
Greatworth provides professional utility investigation, auditing, metering, billing verification and cost recovery services on Eskom accounts and municipal utilities nationwide, across residential, commercial, industrial and retail properties.
WE INVESTIGATE FIRST, BEFORE YOU COMMIT TO A FULL PAID INVESTIGATION OR AUDIT.
We start with preliminary research and fact finding. Only where the findings justify further work do we propose a comprehensive investigation, and we set out the scope and fees before you approve it in writing.
UTILITY ACCOUNT OR METER PROBLEM
INVESTIGATE & AUDIT THE DATA
ENGAGE THE PROVIDER
PURSUE A RESOLUTION
A COMPLETE UTILITY INVESTIGATION, AUDITING AND RESOLUTION SERVICE
Utility problems are difficult to resolve on your own. Meters are read incorrectly, bills are unclear, charges are misallocated, queries go unanswered and the amounts in dispute keep growing.
Greatworth assists property owners, body corporates, homeowners associations, shopping centres, retail groups, landlords, tenants and property managers experiencing utility account, metering, billing and recovery problems on Eskom accounts and municipal utilities nationwide. We investigate the facts, organise the evidence and help you take the appropriate next steps.
We do not claim that every account is incorrect, and we do not guarantee that every problem can be resolved. What we do is establish the facts, explain what we find and help you pursue a practical resolution. Where specialist technical work is required, it is performed through suitably qualified technical partners.
Our Services Include
We do not only investigate municipal accounts. Our services cover Eskom accounts and municipal utilities nationwide, and the full range of utility investigation, auditing, metering, billing verification, recovery and cost optimisation work for residential, commercial, industrial and retail properties.
Municipal Account Investigations & Dispute Resolution
We investigate unexplained charges, incorrect balances, duplicated entries and billing history anomalies on municipal accounts nationwide, and assist with preparing, submitting and following up account disputes.
Eskom Account Investigations & Dispute Resolution
We investigate Eskom accounts, including direct, bulk, business, residential and prepaid supplies, demand and time of use charges, meter readings and historic balances, and assist with preparing, submitting and following up disputes and queries.
Electricity Billing Audits
We examine electricity charges, meter readings, estimated billing and consumption patterns to identify possible billing or metering errors.
Water Billing Audits
We examine water charges, meter readings, sewer and refuse components and consumption data to identify possible discrepancies, leaks or metering problems.
Residential Utility Investigations
We assist homeowners and tenants with unexplained utility charges, incorrect readings, account errors and unresolved service complaints.
Commercial Utility Cost Reviews
We review utility charges across commercial premises, identify the main cost drivers and highlight possible billing, tariff or allocation errors.
Lease Utility Audits & Tenant Recoveries
We review how utilities are billed and recovered under lease arrangements, verify recoverable amounts and identify possible over- or under-recoveries.
Common Area, Generator, Aircon Consumption Analysis
We analyse shared and common area consumption, including generators, air conditioning and other plant, to verify how those costs are measured and allocated.
Utility Cost Allocation Verification
We test whether bulk utility costs are allocated to units, tenants or departments accurately and consistently with the applicable allocation method.
Smart Online Metering Installation & Management
We arrange and manage smart metering solutions that deliver accurate, near real time consumption data for improved billing and cost control.
Electrical Meter Compliance Assessments
We assess whether metering installations and configurations appear compliant and correctly applied. Regulated technical work is performed through suitably qualified technical partners.
Water Meter Verification & Accuracy Testing
We assist with verifying water meter readings and arranging accuracy testing through suitably qualified technical partners where required.
Demand, TOU & Tariff Analysis
We analyse demand profiles, time of use consumption and tariff structures to establish whether the correct tariff is applied and where cost can be reduced.
Utility Recovery & Refund Claims
We identify and quantify suspected overcharges and assist clients with preparing and pursuing recovery or refund claims where the available evidence supports it.
Utility Risk & Revenue Leakage Assessments
We identify areas where consumption, billing or recovery weaknesses may cause revenue leakage, unbilled usage or uncontrolled utility cost.
Utility Procurement & Cost Optimisation
We review utility procurement, contracts and cost structures and recommend practical measures to reduce overall utility spend.
Landlord and Tenant Utility Reconciliation
We reconcile landlord and tenant utility accounts, deposits, prepaid purchases and recoveries to resolve disputes and clarify balances.
Utility Data Analytics & Reporting
We analyse utility data and provide structured reports that support decision making, budgeting and ongoing cost management.
Where specialist technical work is required, including electrical metering compliance assessments, water meter accuracy testing and regulated installations, the work is performed through suitably qualified technical partners. Greatworth does not issue municipal clearance certificates and does not replace conveyancers, and we do not have authority to compel a municipality, utility provider or landlord to act or to grant a particular outcome.
Eskom Accounts And Municipal Utilities Nationwide
We work on utility accounts supplied and billed by Eskom and by municipal utilities across all nine provinces, from the metropolitan metros to local and district municipalities.
Eskom
Direct, bulk, business, residential and prepaid Eskom accounts, including demand and time of use charges, meter readings, tariff application and historic balances.
Metropolitan Municipalities
City of Johannesburg, City of Tshwane, City of Ekurhuleni, eThekwini, City of Cape Town, Nelson Mandela Bay, Buffalo City and Mangaung.
Local & District Municipalities
Local and district municipalities across all nine provinces, including their electricity, water, sewer and refuse departments and municipal entities.
Water Boards & Water Service Authorities
Water boards, water service authorities and bulk water suppliers where metering, consumption or billing is in question.
Other Licensed Providers
Licensed distributors, resellers, private metering suppliers and embedded or estate network operators who on-supply electricity or water.
Landlords, Bodies Corporate & Managing Agents
Where utilities are billed, recovered or allocated through a landlord, body corporate, homeowners association or managing agent.
We Help
Select the category that describes you and we will take you straight to the enquiry form.
Our Investigation-First Approach
A structured six step process. We investigate first, before asking you to commit to a full paid investigation or audit.
Initial Enquiry
You explain the utility problem you are experiencing, or identify the service you require.
Preliminary Research & Fact-Finding
We review the information reasonably available to us to determine the nature of the issue, identify possible discrepancies and assess whether further investigation appears justified.
Preliminary Findings
We communicate the initial findings, explain any missing information and recommend possible next steps.
Proposal & Approval
Where a comprehensive investigation is appropriate, we provide a written proposal specifying the scope of work, fees, third-party costs and recommended actions.
Comprehensive Investigation & Resolution
Once you approve the proposal in writing, we undertake the agreed work. Depending on the matter this may include detailed audits, consumption analysis, technical assessments through qualified partners, account reconciliation, provider engagement, dispute follow-ups and recovery support.
Reporting & Outcome
You receive updates and a summary of the findings, actions taken and the outcomes achieved or still outstanding.
WE INVESTIGATE FIRST, BEFORE ASKING YOU TO COMMIT TO A FULL PAID INVESTIGATION OR AUDIT.
Greatworth first conducts preliminary research, investigation and fact finding using the information reasonably available to us. Where the preliminary findings justify further work, we explain the recommended action, scope, fees and anticipated third-party costs before you approve a comprehensive investigation in writing. We do not charge for the comprehensive investigation before the scope and fees have been communicated and accepted in writing.
The initial assessment is limited in scope. It is not a full technical audit and it does not guarantee that an error, refund, recovery or saving will be identified. Not every utility account is incorrect, and we cannot guarantee that every problem can be resolved.
To ensure that every utility account, meter installation, tariff application and recovery charge is accurate, transparent and fully supported by verifiable data.
Utility costs are one of the largest ongoing expenses on any property, yet they are rarely verified line by line. Metering errors, incorrect tariffs, misallocated consumption and unrecovered charges can continue for years without being identified.
Our work is structured around evidence. We gather the readings, statements, invoices and allocation records, test them against each other, and report what the data actually shows so that decisions are made on verifiable facts rather than assumptions.
Do Not Let A Utility Billing Problem Grow
The sooner the data is investigated, the more options are usually available. Submit a utility enquiry, request a call back or book an appointment and we will take it from there.
Tell Us What You Need Investigated
Choose the option that suits you best. You can submit a utility enquiry without uploading any documents.
Know Someone With A Utility Problem?
Share this service with a property owner, body corporate, managing agent, landlord or tenant who needs it.
SERVICE PAGE LINK
https://greatworthproperties.co.za/municipal-utilitiesIdentify Billing Errors. Verify Consumption. Recover Overcharges. Optimise Utility Costs.
SERVICE AND COMPLIANCE NOTICE
Greatworth provides utility investigation, auditing, billing verification and resolution services. We investigate the facts and help clients take appropriate next steps, but we do not have authority to compel a municipality, utility provider or landlord to act, to determine an outcome, or to guarantee that a dispute, refund, credit, correction, reconnection or cost saving will be achieved. Outcomes depend on the applicable law, provider requirements, safety considerations, the available evidence and the conduct of the relevant department or provider. We do not issue municipal clearance certificates and we do not replace conveyancers. Regulated technical, metering and testing work is performed through suitably qualified technical partners, and legal or other specialist input is referred to appropriately qualified practitioners. The preliminary investigation is limited in scope and is not a complete technical or legal audit. No comprehensive investigation is charged for before the scope and fees have been communicated and accepted in writing.
POPIA PRIVACY NOTICE
Information submitted through these forms is processed in line with the Protection of Personal Information Act. We collect only the information needed to investigate and respond to your utility problem. Your enquiry, including any documents you upload, is stored privately and is accessible only to authorised Greatworth staff. Your information is not sold or shared with third parties, except where it is necessary to engage the relevant municipality, utility provider, landlord, technical partner or professional adviser in order to progress your matter, or where the law requires it. Never send us utility account passwords, banking passwords or other unnecessary sensitive information. You may request access to, correction of, or deletion of your information at any time by contacting info@greatworthproperties.co.za.